Service

Any access or use of Royal Dress forms signifies your consent to the following policies, terms and conditions.

Prior to taking any legal action or raising any external dispute, please contact us at Royal Dress forms directly and notify us of the nature of your issue with the view of reaching a mutually agreeable solution.

Shipping

Do you ship to my country?

We deliver to almost all countries worldwide via DHL Express courier service. Usually process and dispatch orders within 1-3 business days upon receipt. You will receive an email update as soon as we arrange the shipment of your order, which will also include a tracking link.
Please note that during promotional offers and seasonal sale, the dispatch process can experience slowdowns and take several days.

We have already delivered our mannequins to more than 50 countries

How long does shipping take?

US / Canada: approx. 1-3 business days
Europe / UK: approx. 3-5 business days
Near East: approx. 5-10 business days
Australia, New Zealand, Oceania and SEA: approx. 5-15 business days
Rest of the world: approx. 10-20 business days

We'll do our best to meet these shipping estimates but cannot guarantee them.

Can I track my parcel?

Once we ship your order, you will receive a shipping confirmation including a link to track your shipment. If you don't receive any shipping confirmation, please contact us at export@rdfgroup.ru

For all orders shipped by DHL Express: https://www.dhl.com/en/express/tracking.shtml

Custom taxes and import duties:

Any custom taxes or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

Please note – we cannot undervalue orders, or mark them as a gift.

Returns:

How does your return policy works?

Return Rules:

All returned items must be unused, unwashed, complete with original tags and/or packaging. Items returned in non-resalable conditions, won't be eligible for a refund, and we will need to send them back to you.
You will need to use an outer packaging to protect the goods
If there is a manufacturing issue with the item, you are eligible for return and full refund.

Please email us export@rdfgroup.ru

How can I send my item back to you?

You will take care of shipping your items back to us, picking the courier and shipping service you prefer – we recommend using a trackable shipping service.

How long do I need to wait to get my refund?

We usually take care of returns within 2 business days upon receipt, and you will receive an email update about it. We issue refunds through the same payment method you used for your order. PayPal refunds will appear immediately on your account. Bank card refunds may take up to 10 business days before showing up, due to varying processing times among payment providers.

Please note that shipping costs are not refunded.

For any questions please contact us by using the form below, by phone or email export@rdfgroup.ru

+7 965 361 0971 RU / WhatsApp