Service

Any access or use of Royal Dress forms signifies your consent to the following policies, terms and conditions.

Prior to taking any legal action or raising any external dispute, please contact us at Royal Dress forms directly and notify us of the nature of your issue with the view of reaching a mutually agreeable solution.

Shipping

Do you ship to my country?

We deliver to almost all countries worldwide via DHL Express courier service. Usually process and dispatch orders within 1-3 business days upon receipt. You will receive an email update as soon as we arrange the shipment of your order, which will also include a tracking link.
Please note that during promotional offers and seasonal sale, the dispatch process can experience slowdowns and take several days.

*Delivery to US states is free, except following states: Palau, Puerto Rico, Marshall Islands, Micronesia.


Free Shipping

To the following countries:

Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Caribbean Netherlands, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Vatican City, Hungary, Ireland, Israel, Italy, Japan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Mongolia, Montenegro, Netherlands, Netherlands Antilles, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, Turkmenistan, Ukraine, United Kingdom, Uzbekistan, United States (58 of 62 states)

50$ Shipping

To India

100$ Shipping

To the following countries:

Algeria, Bahrain, Bangladesh, Brunei, Cambodia, Chad, Egypt, Indonesia, Jordan, Kuwait, Laos, Lebanon, Morocco, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Thailand, Tunisia, United Arab Emirates, Vietnam

135$ Shipping


To the following countries:

Angola, Antigua & Barbuda, Argentina, Bahamas, Barbados, Bolivia, Botswana, Burkina Faso, Cape Verde, Cayman Islands, Chile, Colombia, Comoros, Congo - Brazzaville, Costa Rica, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Haiti, Honduras, Jamaica, Kenya, Kiribati, Lesotho, Liberia, Madagascar, Malawi, Malaysia, Mauritania, Mauritius, Nauru, Nepal, Nigeria, Panama, Papua New Guinea, Paraguay, Peru, Cameroon, Rwanda, St. Kitts & Nevis, St. Lucia, Samoa, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Sudan, St. Vincent & Grenadines, Suriname, Tanzania, Timor-Leste, Togo, Trinidad & Tobago, Tuvalu, United States (4 of 62 states), Zimbabwe, Iceland, Australia

160$ Shipping


To the following countries:
Belize, Benin, Burundi, Congo - Kinshasa, Côte d’Ivoire, Iraq, Libya, Maldives, Mali, Mozambique, Namibia, Nicaragua, Somalia, Sudan, Tonga, Uganda, Uruguay, Vanuatu, Venezuela, Zambia


Special shipping prices

To the following countries:
Mexico, New Zealand, RSA - $99, Brazil - $135

 

We have already delivered our mannequins to more than 70 countries

How long does shipping take?

  • US / Canada: approx. 1-3 business days
  • Europe / UK: approx. 3-5 business days
  • Near East: approx. 5-10 business days
  • Australia, New Zealand, Oceania and SEA: approx. 5-15 business days
  • Rest of the world: approx. 10-20 business days
We'll do our best to meet these shipping estimates but cannot guarantee them.

 

Can I track my parcel?

Once we ship your order, you will receive a shipping confirmation including a link to track your shipment. If you don't receive any shipping confirmation, please contact us at export@rdfgroup.ru 


For all orders shipped by DHL Express: https://www.dhl.com/en/express/tracking.shtml

 

Custom taxes and import duties:

Any custom taxes or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.


The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.


Please note – we cannot undervalue orders, or mark them as a gift.

 

Returns:

How does your return policy works?

Return Rules:
  • All returned items must be unused, unwashed, complete with original tags and/or packaging. Items returned in non-resalable conditions, won't be eligible for a refund, and we will need to send them back to you.
  • You will need to use an outer packaging to protect the goods
  • If there is a manufacturing issue with the item, you are eligible for return and full refund.
Please email us export@rdfgroup.ru

 

How can I send my item back to you?

You will take care of shipping your items back to us, picking the courier and shipping service you prefer – we recommend using a trackable shipping service.

 

How long do I need to wait to get my refund?

We usually take care of returns within 2 business days upon receipt, and you will receive an email update about it. We issue refunds through the same payment method you used for your order. PayPal refunds will appear immediately on your account. Bank card refunds may take up to 10 business days before showing up, due to varying processing times among payment providers.


Please note that shipping costs are not refunded.

 

For any questions please contact us by using the form below, by phone or email export@rdfgroup.ru 

+7 965 361 0971 RU / WhatsApp

+1 929 999 2052 US

WE'LL RESPOND TO ANY REQUEST WITHIN ONE BUSINESS DAY.

 


Want to become dealer or distributor?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.