Shipping

Do you ship to my country?

We deliver to almost all countries worldwide via DHL Express courier service. Usually process and dispatch orders within 1-3 business days upon receipt. You will receive an email update as soon as we arrange the shipment of your order, which will also include a tracking link.
Please note that during promotional offers and seasonal sale, the dispatch process can experience slowdowns and take several days.

 

How long does shipping take?

• US / Canada: approx. 1-3 business days
• Europe / UK: approx. 3-5 business days
• Near East: approx. 5-10 business days
• Australia, New Zealand, Oceania and SEA: approx. 5-15 business days
• Rest of the world: approx. 10-20 business days

We'll do our best to meet these shipping estimates but cannot guarantee them.

 

Can I track my parcel?

Once we ship your order, you will receive a shipping confirmation including a link to track your shipment. If you don't receive any shipping confirmation, please contact us at export@rdfgroup.ru 

For all orders shipped by DHL Express: https://www.dhl.com/en/express/tracking.shtml

 

Custom taxes and import duties:

Any custom taxes or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

Please note – we cannot undervalue orders, or mark them as a gift.